At Mad Monkey Deals (MMD), we aim to ensure your complete satisfaction with every purchase. Our Refund and Returns Policy is designed to provide a clear and hassle-free experience. Please read the following guidelines carefully.
Returns
7-Day Return Window
We accept returns within 7 days of the receipt date. To be eligible for a return, items must be:
- In their original condition, unused, and unworn.
- Returned with all tags attached and in their original packaging.
How to Initiate a Return
To start a return, please contact us at info@madmonkeydeals.com with the following details:
- Your order number.
- The reason for the return.
Our support team will guide you through the process and provide the necessary return address if your item meets the eligibility criteria.
Return Shipping Costs
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- For other returns, customers are responsible for shipping costs.
Refunds
- Refund Processing Time: Refunds will be credited within 10 business days after receiving and inspecting the returned item.
- Refunds will be credited to the original payment method used for the purchase.
Damaged or Defective Items
While we maintain strict quality standards, if you receive a damaged or defective product:
- Notify us within 48 hours of delivery.
- Contact us at info@madmonkeydeals.com or call +91 7827783630.
We will prioritize resolving the issue through a prompt refund.
Cancellations
Order Cancellation
- Orders can be canceled within 24 hours of placement.
- After this period, the order may already be in processing and cannot be canceled.
- For cancellation requests, contact us at info@madmonkeydeals.com.
Transparency and Trust
We value transparency and your trust. Here are steps we take to ensure a seamless experience:
- Our business information, including contact details, is prominently displayed on our website.
- We highlight customer reviews and trust badges to demonstrate our commitment to quality and service.
- Our policies are designed to be clear and customer-focused.
For any further questions or assistance, please don’t hesitate to contact us:
- Phone: +91 7827783630
- Email: info@madmonkeydeals.com
Thank you for choosing Mad Monkey Deals. We’re here to ensure your shopping experience is smooth, transparent, and satisfactory.