At Mad Monkey Deals (MMD), we aim to ensure your complete satisfaction with every purchase. Our Refund and Returns Policy is designed to provide a clear and hassle-free experience. Please read the following guidelines carefully.
Returns
7-Day Return Window
We accept returns within 7 days of the receipt date. To be eligible for a return, items must be:
- In their original condition, unused, and unworn.
- Returned with all tags attached and in their original packaging.
For hygiene reasons, certain items such as earrings and intimate wear are non-returnable.
How to Initiate a Return
To start a return, please contact us at info@madmonkeydeals.com with the following details:
- Your order number.
- The reason for the return.
Our support team will guide you through the process and provide the necessary return address if your item meets the eligibility criteria.
Return Shipping Costs
- If the return is due to a defect or error on our part, we will cover the return shipping costs.
- For other returns, customers are responsible for shipping costs.
Exchanges
If you wish to exchange an item, please follow these steps:
- Initiate a return for the original item as per our return policy.
- Once the returned item passes inspection and is approved, you may place a new order for the desired item.
This ensures the fastest turnaround time for receiving your new product.
Refunds
At Mad Monkey Deals, we focus on offering replacements rather than refunds. However, in cases where a refund is deemed necessary (e.g., the item is out of stock and cannot be replaced):
- Refund Processing Time: Refunds will be processed within 10 business days after receiving and inspecting the returned item.
- Refunds will be credited to the original payment method used for the purchase.
Damaged or Defective Items
While we maintain strict quality standards, if you receive a damaged or defective product:
- Notify us within 48 hours of delivery.
- Contact us at info@madmonkeydeals.com or call +91 7827783630.
We will prioritize resolving the issue through a prompt replacement or other appropriate measures.
Non-Replaceable Items
Certain items are non-replaceable and non-returnable, including but not limited to:
- Earrings, intimate wear, and other personal products.
- Final sale items or products marked as non-replaceable at the time of purchase.
Cancellations
Order Cancellation
- Orders can be canceled within 24 hours of placement.
- After this period, the order may already be in processing and cannot be canceled.
- For cancellation requests, contact us at info@madmonkeydeals.com.
Transparency and Trust
We value transparency and your trust. Here are steps we take to ensure a seamless experience:
- Our business information, including contact details, is prominently displayed on our website.
- We highlight customer reviews and trust badges to demonstrate our commitment to quality and service.
- Our policies are designed to be clear and customer-focused.
For any further questions or assistance, please don’t hesitate to contact us:
- Phone: +91 7827783630
- Email: info@madmonkeydeals.com
Thank you for choosing Mad Monkey Deals. We’re here to ensure your shopping experience is smooth, transparent, and satisfactory.